Frequently Asked Questions
What is hi HealthInnovations?
hi HealthInnovations is a subsidiary of UnitedHealth Group, a leading healthcare company that serves more than 75 million people. Given the needs of the rapidly growing hearing impaired population, hi HealthInnovations delivers high quality hearing solutions at low cost to consumers. Additionally,
hi HealthInnovations provides robust hearing aid programs for many UnitedHealthcare individual, employer-sponsored, AARP Medicare Advantage, and AARP Medicare Part D plans.   
How can hi HealthInnovations offer hearing aids for such a low price?
Leveraging UnitedHealth Group's scale, hi HealthInnovations obtains high quality hearing aids at a significant volume discount and transfers the savings to customers. This eliminates many of the markups that are placed on hearing aids by distributors and other intermediaries.
Devices

FAQs on Hearing Aids, Hearing Loss, and Buying Hearing Devices

What should I look for when selecting a hearing aid?
Digital technology has greatly increased the options that can be put into hearing aids. Some of the options or choices are needed by all people with hearing loss. Others are nice to have but not always essential for everyone. The cost of hearing aids depends on the features. Some are proven to be better, such as directional microphones in some environments. Others are not proven, but might have some advantages.

hi HealthInnovations'™ hearing aids provide the essential high-tech features.

Automatic volume adjustments
We want to make sure that the hearing aids react differently to soft sounds and loud sounds. This will help you hear soft sounds while keeping loud noises at a comfortable level. This is a basic and essential feature needed for anyone with hearing loss.

Directional microphones
We also want to make sure that the hearing aid automatically changes in response to a noisy environment. Unfortunately, there is no hearing aid that can completely clear up the speech you want to hear if the noise around you is very high. However, directional microphones are an essential feature in hearing aids and will reduce the sounds behind you. Keep in mind that if you are in a room with many people, the hearing aids have no idea which person you are trying to understand. However, if you face the person you want to hear, you will get better results. Our hearing aids that fit behind the ear have directional microphones.

Click here to continue reading about hearing aid features, styles and what you should consider before buying a hearing aid.
How does the technology and quality of the hi HealthInnovations hearing aids compare to those that cost thousands of dollars?
hi HealthInnovations premium digital hearing aids offer state-of-the-art digital technology that are of equal or superior quality compared to many devices that are much more expensive. Leveraging UnitedHealth Group's scale, hi HealthInnovations obtains high quality hearing aids at a significant volume discount and transfers the cost saving directly to customers. This eliminates many of the markups that are placed on hearing aids by distributors and other intermediaries.

hi HealthInnovations premium digital hearing aids include:

  • - Fully automatic digital algorithms adapt to user's environment
  • - Comfortable, open-fit design
  • - Directional processing
  • - Advanced feedback manager
  • - Tri-mode noise reduction system
  • - 12 gain adjustment bands
Are the hi HealthInnovations hearing aids comfortable to wear?
Yes. Moreover, the hi ITC, hi BTE mini, and hi BTE offer open-fit design that makes them especially comfortable to wear. The open-fit design does not occlude the ear canal, provides more natural sound quality, and prevents the feeling that you are talking in a barrel.
What are some tips for new hearing aid users?
The keys to adjusting to wearing hearing aids are practice, time and patience. In most cases you didn’t lose your hearing overnight, so you won’t get full benefit overnight. For the first 2 to 3 weeks, you will be hearing new sounds that you may not have heard in a while. These may include sounds you want to hear, as well as those you may not want to hear. It can get easier to understand in noise when you are able to hear better, but also when you follow the tips outlined here. Try to wear your hearing aids as much as possible to help your brain adjust to constant stimulation.

  • - When you are in a noisy environment, position the person you want to hear in front of you because the hearing aids assume that voice is the priority
  • - Position yourself as close to the speaker as possible
  • - When you are in a restaurant, avoid sitting in the middle of the room or near the kitchen. A booth to the side, or the corner, will be more favorable. Whenever possible, you should directly face the sounds you are trying to hear.
  • - For many, trouble hearing in noisy environments is a main reason they decided to get hearing aids. To hear better in these situations, we strongly recommend that you wear a hearing aid on each ear. Two hearing aids will give you the best listening and understanding in noisy environments.
  • - Be patient. Successful hearing aid users will tell you that the benefit of wearing hearing aids is much greater than the effort it may take to adjust to wearing them. The earlier you start using them, the easier it is to adjust and the more benefit you can gain.

Tips for hearing aid care include:

  • - Moisture is your hearing aids’ worst enemy. Every night, open the battery door to allow any moisture to evaporate, which will also help you maximize battery life. Whenever possible store hearing aids in a hearing aid dryer. But know that even when you do all that you can and regardless how much you paid for them, hearing aids are sensitive electronic devices that can break down from time to time. Rest assured, hi HealthInnovations will be available to help in those situations.
  • - Animals love to eat hearing aids. Please keep them out of their reach.
Do these hearing aids have to be inserted by a professional?
Most of the hearing aids are "open-fit" and do not need to be inserted by a professional. "Open-fit" devices are more comfortable because they don't occlude the ear canal. The customization is in the programming, not the physical fit.

Only the hi BTE power and hi BTE power plus require an occluding ear mold. If you need an occluding ear mold, you will be referred to a professional. The professional will charge you approximately $75 per ear mold.
If I purchase the hi BTE power, do I need to get a custom ear mold?
Yes. A custom ear mold is needed for the device to function properly. If you already have an ear mold that is less than one year old, you may be able to use it. If not, please ask your health provider for a recommendation on how to obtain an ear mold or contact hi HealthInnovations.
How long will it take to get used to wearing hearing aids?
If you are new to hearing aids, it may take a few weeks before you are completely comfortable with your devices and can fully enjoy the benefits. Be patient as you adjust to hearing sounds that you may not have heard in a long time. You may find that a quiet environment is more comfortable in the beginning of the adjustment period. Gradually introduce new listening environments, and increase the space between you and the speaker.
Do the hi HealthInnovations hearing aids produce squealing, whistling, or feedback?
Our hearing aids have an advanced adaptive feedback manager, which provides greater amplification without feedback occurring.
How do I know when to change the battery?
Your hearing aids will emit a series of double beeps that alert you when the battery power is getting low.
Can you use the telephone while wearing hearing aids?
Yes. Here are some tips that may help you get the best experience while using the telephone:

  • - If you experience feedback or whistling from your hearing aids while using the telephone; try tilting the phone so it is not fully covering your ear
  • - Use the speaker setting on your phone which allows you to hear the sound with both ears
  • - Captioned telephones allow you to see what a person is saying on your telephone screen (Amplified phones may also be an option)
  • - Use hearing aids that are equipped with a telecoil or t-coil as this feature assists with telephone use
What is a telecoil?
A telecoil or t-coil is a small copper coil located inside the hearing aid that enhances your ability to hear the magnetic signal generated by electronic devices such as a telephone and audio loops.
How does a telecoil work?
The telecoil turns off the microphone on your hearing aid and directly picks up the magnetic signal generated by your telephone (or other electronic device).

Some people use a t-coil with assistive listening devices called FM or audio loops. If you go to any events or religious services and the room is “looped” that means you can use your t-coil. Set your hearing aids to the telecoil program and when the speaker talks into the microphone the sound will be picked up by the “loop” and then it is goes right into your hearing aid(s). It will turn off the background noise and allow you to hear the speaker.
How do you activate the telecoil on a hi HealthInnovations’ hearing aid?
If your hi HealthInnovations hearing aid has a telecoil, you can activate the telecoil program by simply switching to program 3. Press and hold the button on the back of your hearing aid until you hear 3 beeps, which indicate you are on program 3. (Refer to the User guide for more information on changing programs)

Remember to switch back to your original program after you are finished using the telephone so your hearing aid microphone will be turned back on.
What hi HealthInnovations’ hearing aids have the telecoil option?
The hi BTE™ telecoil and hi BTE power™ models are available with a telecoil.
Will all telephones work with a telecoil?
No. Most modern mobile phones are hearing aid compatible and will work with a telecoil, but not all phones are hearing aid compatible.
Where can I download a User Guide for a hearing aid?
A User Guide for each hearing aid can be downloaded from the support section of the device product page.
What if I need to have the hearing aid programming adjusted?
Each hearing aid offers three custom programmed settings based on your hearing test results. Spend time using each of the programs to determine which one you like best. If you wish to try a new program, we can make adjustments. Visit our website, or call our friendly staff to answer a brief questionnaire, which will help us determine how to adjust your hearing aid.
How long will the hearing aid last?
With proper care and maintenance, a hearing aid will typically last 3 to 5 years with normal use.
Can hi HealthInnovations hearing aids help me hear the TV better?
Yes, hi HealthInnovations hearing aids are custom programmed to your hearing loss and can help you hear the TV better, understand speech in noisy environments (e.g., crowded restaurants), and understand people who speak softly.
Can I wear my hearing aids when going through airport security?
According to the Transportation Security Administration, it is not necessary to remove hearing aids at security checkpoints. In addition, hearing aids are not affected by X-ray inspection, the walk-through metal detector, or the hand-held metal detector.
Can I wear my hearing aids in the shower or when swimming?
No. As with other electronic devices, it is not recommended to get your hearing aids wet.
Do I wear my hearing aids 24 hours a day?
hi HealthInnovation's hearing aids are designed to be worn 12-16 hours a day on average. Similar to wearing glasses, it is recommended that you remove your hearing aids before going to bed. Turn off the hearing aid by opening the battery door. This will extend the battery life and will allow the hearing aid to dry.
Where can I get more information on hearing health and hearing aids?
Every Monday-Thursday at 6 pm CT (7 pm ET, 4 pm PT) and Friday at 10 am CT (11 am ET, 8 am PT) a hi HealthInnovations audiologist will lead a discussion on the importance of hearing health and tips for preserving hearing. Includes information about affordable, high-tech hearing aids and effective communication strategies that can improve your hearing. Call 1-888-844-7278. When prompted, enter the special access code: 9428061#.
If I am not satisfied with the hearing aids, can I return them?
If you are not satisfied with your hearing aid purchase, you may return them within 70 days for a full refund.

Click here to see which hearing aids may work best for you.