Frequently Asked Questions

What is hi HealthInnovations?

hi HealthInnovations is a subsidiary of UnitedHealth Group, a leading healthcare company that serves more than 75 million people. Given the needs of the rapidly growing hearing impaired population, hi HealthInnovations delivers high quality hearing solutions at low cost to consumers. Additionally,
hi HealthInnovations provides robust hearing aid programs for many UnitedHealthcare individual, employer-sponsored, AARP Medicare Advantage, and AARP Medicare Part D plans.   

How can hi HealthInnovations offer hearing aids for such a low price?

Leveraging UnitedHealth Group's scale, hi HealthInnovations obtains high quality hearing aids at a significant volume discount and transfers the savings to customers. This eliminates many of the markups that are placed on hearing aids by distributors and other intermediaries.

Purchase and Plan

FAQs on Hearing Aids, Hearing Loss, and Buying Hearing Devices

How do I know if the hearing aids are covered by my health insurance plan?
Contact your health plan to find out if you have a hearing aid benefit.
Does UnitedHealthcare cover hi HealthInnovations hearing aids?
Many UnitedHealthcare plans cover some or all of the cost of hi HealthInnovations hearing aids.

If you are enrolled in a UnitedHealthcare individual or employer-sponsored plan, please click here for more information.

If you are enrolled in an AARP Medicare Advantage (AARP MedicareComplete) or AARP Medicare Part D (AARP MedicareRx) plan, please click here for more information.
How do I see my exclusive member pricing on the website?
You can see your exclusive member pricing by signing in with your name, date of birth, and member identification number.
Does hi HealthInnovations offer a Military Veteran's discount?
Yes. Military Veterans and their spouses are eligible to receive a $100 discount per hearing aid. To receive the discount, Veterans can fax their Veteran’s Identification Card and hearing test results to 1-877-955-4336 or can mail a copy to hi HealthInnovations, P.O. Box 356, Minneapolis, MN 55440.

Please make sure to include your telephone number on your hearing test results so we can call you with your hearing aid recommendations.

Discount cannot be combined with other offers or discounts.
Visit a participating clinic to have your hearing tested, or submit an audiogram from the last 12 months.

Second, based on your tests results, we will recommend hearing aids in our portfolio that might work best for you and custom program them to fit your hearing needs.

You may purchase hearing aids conveniently online, or
Call toll-free 1-855-523-9355  from 9 a.m. to 5 p.m. CT, Monday – Friday to order, or
Print and fax an order form to: 1-877-955-4336, or
Print and mail an order form to: hi HealthInnovations, P.O. Box 356, Minneapolis, MN 55440.

Click here to see which hearing aids may work best for you.