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Frequently Asked Questions
Purchasing Hearing Aids
1. What are some tips for new hearing aid users?
✔ Wear your hearing aids as much as possible to help your brain adjust to sounds you haven’t heard in a while.
It may take a few weeks before you are completely comfortable with them and can fully enjoy the benefits.The benefit of wearing hearing aids is much greater than the effort it may take to adjust to wearing them.
✔ To improve hearing in a noisy environment, wear two hearing aids, directly face and move closer to the sounds you are trying to hear.
- Position the person you want to hear in front of you
- Position yourself as close to the speaker as possible
- When in a restaurant, sit in a booth to the side, or the corner, away from the kitchen
✔ Avoid repair costs by keeping your hearing aids clean, dry, and free from ear wax.
✔ Watch our popular hearing aid tutorial to learn how hearing aids can positively impact even the most routine parts of your life, and how to use and maintain hearing aids that will save you money!
2. What are the benefits of wearing two hearing aids?
Like our eyes, our ears come as a pair and work the best together. The benefits to hearing in both ears include:
✔ Better speech understanding and comfort in noisy environments. When an individual is using two ears, the overall volume needed is less, which usually makes for a more comfortable listening environment in noisy situations.
✔ Reduced risk of auditory deprivation. Our brain and ears work together, and need to be stimulated to maintain speech understanding. If an individual only wears one hearing aid, the unaided ear can lose some of its ability to understand speech. For example, the brain will confuse the word “guy” for “pie” and “pat” for “bat”. They sound very similar.
✔ An improvement in your ability to localize sound.
✔ Better satisfaction with hearing aids.
✔ Better sound quality.
3. How do I hear better on the telephone while wearing hearing aids?
✔ Tilt the phone, so it is not fully covering your ear
✔ Use the phone’s “speaker” setting, which allows you to hear the sound in both ears
✔ Turn the volume up on the telephone
✔ Consider using a captioned telephone, which lets you read on a screen what the person on the phone is saying
✔ hi BTE, hi BTE power plus, and hi BTE power max have a telecoil program (option or included), which helps you hear on the telephone and connects to FM or audio loops
4. What is a telecoil? Which hearing aids have it?
✔ A telecoil or “t-coil” is a program on the hearing aid that helps you hear on the telephone and connects to FM or audio loops. You can use your telecoil at any event or religious services where the room is “looped.”
✔ Simply set your hearing aids to the telecoil program by pressing the program button on your hearing aid. When the speaker talks into the microphone, the sound will be picked up by the “loop” and go directly to your hearing aid(s). It will turn off the background noise and allow you to hear the speaker.
✔ After you leave a “looped” room, you have to press the program button on your hearing aid to return it to the regular microphone setting, such as Program 1 or 2.
✔ Telecoil is optional on the hi BTE, and standard on the hi BTE power plus and hi BTE power max models.
5. Do I need to get custom ear molds if recommended?
When a custom ear mold is recommended for your hearing loss, it is needed to ensure optimal sound quality and speech understanding. If you already have an ear mold that is less than one year old, you may be able to use it. If not, we will help you find an ear mold provider.
6. How do I reduce the feedback or whistling in my hearing aids?
Wax is the number one cause of feedback or whistling and can be solved easily:
✔ For BTE devices, confirm there is no wax build up, kinks or cracks in the ear tip or tube. Clean the ear tube & tip with a cleaning wire at least once a week. Change your tubes & tips at least every 3 months for optimal device performance.
✔ For hi ITC devices, confirm there is no wax build up in the wax guard. Change the wax guard if wax is present and at least once a month.
✔ Confirm there is no wax build up in your ear. Have wax removed by a professional annually.
✔ Change the program in the hearing aid to the softest setting and lower the volume.
✔ Use a more occluding tip. Order tips by calling 855-523-9355, option 1.
✔ If whistling continues, please call 855-523-9355, option 2.
7. If your hearing aid does not seem to be working, remove the ear tube or ear hookthe ear tube or ear hook. Does the hearing aid whistle when you hold it in your hand?
If the hearing aid whistles: the aid is working, and the problem is in the ear tube or the ear mold. It just takes a smidgen of wax to plug up the tube.
If there are kinks or cracks, replace your tube & tip with the supplemental tube & tip that was supplied with your order, or call 855-523-9355, option 1, to place an order for new tubes & tips.
✔ Ear Molds: Clean the tip out with the cleaning tool (wax loop).
If the hearing aid does not whistle: Put a new battery in the hearing aid. Remove the tab from the battery and allow the battery to be exposed to the air for one full minute before closing the battery door. If that does not work, call customer service for additional troubleshooting.
8. Why does my voice sound booming?
You may notice that your voice sounds booming when you begin to wear hearing aids, change to new ones, or make the transition from one to two hearing aids. This is normal. Within a few weeks of wearing hearing aids, the sound of your voice should return to normalcy.
9. Why does my voice sound sharp?
Most people with hearing loss lose their ability to hear high-pitched sounds first. When hearing aids restore some of these sounds to enhance speech understanding, it is not unusual to notice some sharpness. If it is bothersome to you, simply reduce the volume. Many people find that with continued use of their hearing aids they can tolerate a bit more volume over time.
10. Will hearing aids help with tinnitus?
Although hearing aids are not a cure for tinnitus, studies have shown that hearing aids can mask the tinnitus sound to help improve communication and reduce stress and anxiety levels.
11. Do you carry CROS or BiCROS hearing aids?
CROS and BiCROS are different from traditional hearing aids. We do not carry them. Please check with your health plan for other provider options.
12. How long will the hearing aids last? How should I care for them?
Hearing aids will typically last 3 to 5 years with normal use, proper care, and maintenance.
✔ Moisture is the hearing aids’ worst enemy
- Do not wear your hearing aids in the shower, when washing your hair, or when swimming
- Every night, open the battery door to allow any moisture to evaporate, which will also help maximize battery life
- Whenever possible, store hearing aids in a hearing aid dryer
✔ hi HealthInnovations' hearing aids are designed to be worn 12-16 hours a day
- Remove your hearing aids before going to bed
- Turn off the hearing aid by opening the battery door. This extends the battery life and will allow the hearing aid to dry
✔ It is not necessary to remove hearing aids at airport security checkpoints
- Hearing aids are not affected by X-ray inspection, the walk-through metal detector, or the hand-held metal detector
✔ Animals love to eat hearing aids - keep them out of their reach
13. How long do the batteries last? Where should I store my spare batteries?
Typically, the battery will last 3-7 days but is dependent on the hearing aid and usage. To ensure you get the maximum life out of each battery:
✔ Open the battery door on your hearing aid when you are not wearing it
✔ Store batteries at room temperature
- Do not store your batteries in a hot or damp environment or in a refrigerator
- Since contact with metal objects like keys or coins could short circuit the batteries, do not carry extra batteries in a purse or pocket
✔ Do not remove the plastic tab off of the batteries until you are ready to use
✔ The batteries are air activated. To activate the battery, remove the tab from the battery and allow the battery to be exposed to the air for one full minute before closing the battery door.
14. How long do ear tubes & tips last?
Ear tubes & tips normally last 3 months and should be replaced at that time. People who generate more wax in their ears may want to consider replacing the ear tubes & tips more frequently. You’ll need to clean the ear tube & tip with a cleaning wire, received with the hearing aid purchase, at least once a week. See User Guide/Video for cleaning tips.
15. How long do hi ITC wax guards last?
Wax guards normally last about a month and should be replaced at that time. People who generate a higher level of wax in their ears may want to consider replacing the wax guards more frequently.