Support, Videos, Live Q&A

At hi HealthInnovations, we care deeply about our customers. If you have questions, call us toll-free at             1-855-523-9355 and press 2.

1. Watch our popular
hearing aid tutorial for answers to the most frequent questions. Discover how hearing aids can positively impact even the most routine parts of your life, and how to use and maintain hearing aids that will save you money!


2. View an online how-to-video for your specific hearing aids:


hi ITC™ hi BTE™ hi BTE™ power plus
hi ITC              hi BTE             hi BTE
Hearing Aid User Guide How to Video Hearing Aid User Guide How to Video Hearing Aid User Guide
How to Video

  Getting Started /

  User Guide

How to Video

    Getting Started /

    User Guide

 How to Video 

  Getting Started /

  User Guide




 
3. Attend a live Q&A with a Hearing Expert Everything that you wanted to know about a hearing aid but were afraid to ask. Learn about hearing loss, hearing aids, and communication tips/strategies. Bring your family and friends to the call to get the most benefit! 
 

Every Monday - Thursday from 6 - 7 PM CT (7 PM ET, 4 PM PT)
and Friday from 10 - 11 AM CT (11 AM ET, 8 AM PT). 
Call 1-888-844-7278. When prompted, enter the special access code: 9428061#.


4. Schedule an On-Demand Video Chat appointment for visual assistance from the comfort of your home.

5. Wear your hearing aids as much as possible. It may take a few weeks before you are completely comfortable with them and can fully enjoy the benefits.

6. To improve hearing in a noisy environment, wear two hearing aids, directly face and move closer to the sounds you are trying to hear.


7. Avoid repair costs by keeping your hearing aids clean, dry, and free from ear wax.


Wax can cause whistling

See your doctor to have wax removed, or ask if you can use an over-the-counter
    wax removal kit
For the hi BTE models, regularly clean the ear tubes & tips or ear molds
For the hi ITC, regularly change the wax guard as it needs to be replaced, not
    cleaned. A tiny screen prevents wax from entering the hearing aid; if broken, the screen
    allows
wax to enter and damages the hearing aid


Hearing aids need to stay DRY

Open battery door overnight
Wipe the battery door dry when replacing your battery
Do not leave your hearing aids in the bathroom
Use a hearing aid dryer. hi HealthInnovations dryers are only $10
Dry hair and hands before wearing hearing aids
When sweating, avoid wearing hearing aids


8. How to use the battery replacement tool included with your order. 


batteryremovaltool

The magnetic battery removal tool can be used for easy battery removal. View Video. It also includes a loop for cleaning ear wax from hearing aid ear molds and a brush for cleaning debris from the exterior of your hearing aids. View Cleaning Ear Mold Video.  



9. If you are new to hearing aids, you may find that your voice sounds booming or sounds sound sharp. Many people find that with continued use of their hearing aids they no longer notice the effect within a few weeks. 
     

Why does my voice sound booming?

There is a phenomenon called the “occlusion” effect, which refers to the change you hear in your voice when your ears are plugged, making your voice sounds booming.  People may notice it when they begin to wear hearing aids, change to new ones, or make the transition from one to two hearing aids.


Why does my voice sound sharp?

Most people with hearing loss lose their ability to hear high-pitched sounds first. When hearing aids restore some of these sounds to enhance speech understanding, it is not unusual to notice some sharpness.  
 
If the sharpness is bothersome to you, simply reduce the volume. Many people find that with continued use of their hearing aids they can tolerate a bit more volume over time.


10. Why do I have open ear tips, closed ear tips, Power Domes, or ear molds?


open ear tipAn open ear dome/tip has openings for sound to pass through from outside of the hearing aid, providing a more natural sound quality. This decreases the experience of the “occlusion” effect, which refers to the change you hear in your voice when your ears are plugged, making your voice sound hollow or booming. 
single dome

A closed ear dome/tip reduces the sound from outside the hearing aid, providing more volume, especially in the low frequencies. They work well for greater hearing loss and help control for feedback. 
double dome
A double closed ear dome/tip is our most occluded option. Much like the closed fit single dome, it prevents external sounds from entering the ear canal and assures that all sounds coming from the hearing aid are contained. This dome provides more low frequency amplification which you may perceive as more volume. Appropriate for moderate to severe hearing loss without risking feedback. 


power dome

A Power Dome is often needed for those with severe hearing loss. The Power Dome consists of an ear hook, tube, elbow connector and dome which allow for more sound to travel into your ear canal and enable more amplification. 



ear moldA custom ear mold is needed when ear tips cannot provide enough volume or feedback control for your hearing loss. We will help you find a professional to make an ear impression and attach the custom ear mold to your hearing aid.


While ear molds cost an additional ~$75 each, they can last for 3 or more years, saving you money over time as compared to tips, which have to be replaced every 3 months.

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