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Watch these videos for great information!


How to use the hi BTE, hi BTE telecoil, &
hi BTE power plus


How to use the hi ITC



Hearing Health Overview



Speak with an Expert Now
Call 855-523-9355 and press 2,
Monday - Friday, 9 am - 5 pm CT, or,
FaceTime or Video Chat

Group Q&A with an Expert

Fun and informative phone discussion on hearing aid tips, use, and care led by a hearing expert. Bring your family to the call to get the most benefit!

Monday - Friday, 10 am CT

Call 888-844-7278When prompted, enter access code: 9428061#



Hearing Aid Tips

1.  Wear your hearing aids as much as possible. It may take a few weeks before you are completely comfortable with them and can fully enjoy the benefits.
2.  To improve hearing in a noisy environment, wear two hearing aids, directly face and move closer to the sounds you are trying to hear.
3.  Avoid repair costs by keeping your hearing aids clean, dry, and free from ear wax.
Wax can cause whistling
✔ See your doctor to have wax removed, or ask if you can use a over-the-counter wax removal kit
✔ For the hi BTE models, regularly clean the ear tubes & tips, power domes or ear molds
✔ For the hi ITC, regularly change the wax guard as it needs to be replaced, not cleaned. A tiny screen prevents wax from entering the hearing aid; if broken, the screen allows wax to enter and damages the hearing aid
Hearing aids need to stay DRY
✔ Open battery door overnight
✔ Wipe the battery door dry when replacing your battery
✔ Do not leave your hearing aids in the bathroom
✔ Use a hearing aid drying capsules. hi HealthInnovations’ drying capsules are only $4.99
✔ Dry hair and hands before wearing hearing aids
      ✔ When sweating, avoid wearing hearing aids

4.  If your hearing aid does not seem to be working, remove the ear tube or ear hook. Does the hearing aid whistle when you hold it in your hand?

If the hearing aid whistles: the aid is working, and the problem is in the ear tube or the ear mold. It just takes a smidgen of wax to plug up the tube.

✔ Ear Tubes: Clean the ear tube with the cleaning wire. Pull the wire all the way through the tube. (See the Essential Guide or video for detailed instructions.)

If there are kinks or cracks, replace your tube & tip with the supplemental tube & tip that was supplied with your order, or call 855-523-9355option 1, to place an order for new tubes & tips.

✔ Ear Molds: Clean the tip out with the cleaning tool (wax loop).

If the hearing aid does not whistle: Put a new battery in the hearing aid. Remove the tab from the battery and allow the battery to be exposed to the air for one full minute before closing the battery door. If that does not work, call customer service for additional troubleshooting.

5.  More tips on the FAQ page. 

New to Hearing Aids?

If you are new to hearing aids you may find that your voice sounds different.
Why does my voice sound booming?
There is a phenomenon called the “occlusion” effect, which is the change you hear in your voice when your ears are plugged, making your voice sound booming.  People may notice it when they begin to wear hearing aids, change to new ones, or make the transition from one to two hearing aids.
Why does my voice sound sharp?
Most people with hearing loss lose their ability to hear high-pitched sounds first. When hearing aids restore some of these sounds to enhance speech understanding, it is not unusual to notice some sharpness.  
If the sharpness is bothersome to you, simply reduce the volume. Many people find that with continued use of their hearing aids they no longer notice these effects within a few weeks, and can increase volume over time. 


Ear Tubes & Tips, Power Dome and Ear Mold

Why do I have an ear tube, an open tip, closed dome, power dome, or custom ear mold?

An ear tube allows sound to travel through it to the ear canal. You can locate your tube size on the end of the tube just below the dome and on your Bill of Sale. You can also measure your correct tube length using this tool.



An open tip has openings for sound to pass through, providing a more natural sound quality. This decreases the experience of the “occlusion” effect, which is the change you hear in your voice when your ear is plugged, making your voice sound booming.



A closed dome provides more volume, especially in the low frequencies. It works well for greater hearing loss and helps to reduce feedback. 



A closed double dome provides more volume, especially for low frequency sounds.  It works well for moderate to severe hearing loss.



A power dome is needed for severe hearing loss when ear tips cannot provide enough volume without feedback occuring. The power dome consists of an ear hook, tube, and dome allows for more sound to travel into your ear canal and increases volume. Use this tool to measure the best tube length for your ear.



A custom ear mold is needed when a power dome does not meet your hearing loss needs. We will help you find a professional to make an ear impression and attach the custom ear mold to your hearing aid. While ear molds cost an additional ~$75 each, they can last for 3 or more years.