Using the telephone with your hearing aids

By Lisa Tseng, MD

There are a few ways you might use the telephone when wearing your hi HealthInnovations hearing aids:

  •  Some people can hold the phone to their ear and not having any whistling (feedback), and they hear well.
  •  Other people turn the volume up on their telephone, and hear quite well.
  •  Another option is to use a “speaker” setting on your phone, which allows you to hear the sound in both ears.
  •  Captioned phones, which let you read on a screen what the person on the phone is saying, and amplified phones are also options.
  •  In addition, some hearing aids have a telecoil program, which helps you hear on the telephone and connects to FM or audio loops.

How does a telecoil work?

Telecoil works by turning off the regular microphone on your hearing aid and only picking up the sounds from the phone, FM, or audio loops. You can put the hearing aid on the telecoil program by pressing the button on the back of your hearing aid. You may need to move the phone around a bit until you find the best sound.

When your hearing aid is on the telecoil program, the microphone is not on, so you will not hear anything until you have a working telephone next to your ear or in a “looped” room.
Are there problems with a telecoil?

You may hear interference while on the telecoil program. There may be a “buzzing sound” from the devices. Fluorescent lighting, televisions, and computer screens may make this buzzing louder. Try to move away from these devices when using the telecoil.

Another problem that can occur is that the telephone is not “hearing aid compatible”. For example, some cordless phones do not work well with telecoil, as there can be too much interference. You will have to use a hearing aid compatible phone.

Telecoil can be a tremendous help, but you will need to get accustomed to them in the beginning. We encourage you to visit your local “
Hearing Loss Association of America” chapter for more ideas and resources.

After you use your hearing aid compatible phone or leave a “looped” room, you have to press the button on the back of your hearing aid to return it to the regular microphone setting, such as Program 1 or 2.